Frequently Asked Questions

What types of merchandise do you offer?

We offer a diverse selection of products, including T-shirts, home decor, plants, bookmarks, corsets, keychains, notebooks, puja essentials, artificial flowers, antique items, fridge magnets, metal planters, and much more.

Do I need to create an account to buy from your online shop?

You don't need to have an account to place an order. However, having an account can save you time during checkout as it securely saves your address and payment details for future purchases. It’s not necessary though if you just want to place an order.

What payment methods are accepted?

We support the following payment options at Jaya Sanskriti : Cash On Delivery (available in selected pin codes), Credit Card, Debit Card, Net banking and UPI.

How can I track my order?

Track your parcel by following the link in your Shipment Confirmation email. This will be sent to you as soon as your parcel is shipped.

Can I modify the shipping address of my order after it has been placed?

Yes, You can modify the shipping address of your order before we have processed (packed) it.

What is your returns policy?

Our returns policy allows you to return any item within 15 days of purchase for a full refund, provided it meets our eligibility criteria.

What is your exchange policy?

Currently, we do not provide exchange, but if you wish to exchange a product you can place a return for the product.

What should I do if I haven't received my package?

If you haven’t received your package within our standard delivery times, please contact us on support@jayasanskriti.com